Want to make attachments available for download on service portal pages.

[Nikhil G_]

Hello,

I have a requirement, I want to make attachments available for download of a particular table form on service portal page to download. I have a  case form on CSM table which has attachment. I created a page and a widget on service portal to display record details on that page. I am able to fetch the data of the attachment to the portal page, but how can I make that file to download when I hover on it on the Portal Page

[SanjivMeher]

In your widget, all the attachment name should be a link field with URL set to

https://<instance-name>.service-now.com/nav_to.do?uri=sys_attachment.do?sys_id=<sysid of attachment>

[Nikhil G_]

Thank You.

But can we make them available for the general public who is not a user in the ServiceNow?

[SanjivMeher]

No. They need to have a user account. External users wont have access to it.

[Nikhil G_]

Ok. Thank you