Want to override Data lookup for Assignment group

[anubhavr]

I wrote data lookup definition to auto populate Assignment Group based on the value of category in my incident form.

I also want to change value of Assignment Group manually. But when I save the form after changing the value of Assignment Group, its value is not changing to new value. Its taking value according to data lookup table only. How to fulfill this requirement.  

[Swapnil Bhakar1]

Hi Anubhav,

You need to create assignment lookup rules for this.

Refer below thread hope it will help you.

Defining Assignment Rules - ServiceNow Wiki

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

[Kalaiarasan Pus]

Goto Data Lookup Definition > Open the corresponding look up rule > Check the Setter Field Definition related list > Open the record of the corresponding field > Change Always replace field to False

[anubhavr]

Hi Kalaiarasan,

Thanks for response.

I have already created Assignment lookup definition for this. But for my requirement, By default it should take the value according to Assignment lookup table. And it should also be possible to change the Value of assignment group manually. But after changing the value manually and saving it, its not saving the value which i entered manually. Its taking value from assignment lookup table.

[Kalaiarasan Pus]

I did not ask you to create any record. Read the comment again.