Want to override Data lookup for Assignment group

[anubhavr]

I wrote data lookup definition to auto populate Assignment Group based on the value of category in my incident form.

I also want to change value of Assignment Group manually. But when I save the form after changing the value of Assignment Group, its value is not changing to new value. Its taking value according to data lookup table only. How to fulfill this requirement.  

[Nikita35]

hello

If Always replace is FALSE then assignment group would be chnaging to new value. Is it so?

Will it not affect any data mapping?

[john_duchock]

This is the proper response i was looking for, but it took me hours to find this post....

😮

Thanks iamkalai !!!

[anubhavr]

Hi Swapnil,

Thanks for response.

I have already created Assignment lookup definition for this. But for my requirement, By default it should take the value according to Assignment lookup table. And it should also be possible to change the Value of assignment group manually. But after changing the value manually and saving it, its not saving the value which i entered manually. Its taking value from assignment lookup table.

[Swapnil Bhakar1]

Hi Anubhav,

If i am not wrong then i think you are using data lookup definitions not the assignment lookup definitions.

If you are using assignment lookup rules after you change the value of assignment group manually and saves the form it will only take the new value for assignment group not the old value which you are using in assignment lookup.

By using data lookup definition you can't change the value manually if you changed it manually it will always take the value which is coming from data lookup after saving the form.

Regards,

Swapnil

PS: Hit like, Helpful or Correct depending on the impact of the response

[anubhavr]

Hi Swapnil,

Thanks for response.

I think Assignment lookup definitions are only   used for the fields which are out of the box. But I have created my own field category(u_category),( Even though category field is available).