Want to remove snc_internal role when creating ACL

[Ashwini8]

Hi All,

When i try to create a ACL in our dev instance automatically the snc_internal role is getting added, I want to remove that role, can anyone suggest how to remove that?

I wanted to create a ACL to restrict When the ticket is assigned to major incident group, only that group members can edit rest all users can have only read access, how can i achive this , can anyone please suggest?

Regards,

tejaswini RG

[Alberto Consonn]

Hi,

you cannot remove it only in ACL, the only thing you can do is to set to false the system property glide.security.use_explicit_roles, however please be careful about the impact of this action, refer to the following article

https://hi.service-now.com/kb_view.do?sysparm_article=KB0748329

If I have answered your question, please mark my response as correct and/or helpful.

Thank you very much

Cheers
Alberto

[Ankur Bawiskar]

Hi Tejaswini,

If you don't give any role to user then system automatically gives snc_internal role.

This is required as part of Security so that users should have atleast one role.

please check link below

Explicit Roles

Regards
Ankur

[Ankur Bawiskar]

Hi Tejaswini,

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur

[Ankur Bawiskar]

Hi Tejaswini,

Hope you are doing good.

Let me know if I have answered your question.

If so, please mark appropriate response as correct & helpful so that this thread can be closed and others can be benefited by this.

If not, please let us know if you need some more assistance.

Regards
Ankur