Want to update an incident without sys_id

nehasr1288 · ‎03-28-2017

Hi,

I am using REST API (from a SOAP UI tool) and want to update an incident using incident number only and not sys_id.Please help

Alikutty A · ‎03-28-2017

Have you set number as coalesce on your transform map?

Can you please show how you have send the second request from REST API, How you passed the number?

Thanks

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nehasr1288 · ‎03-28-2017

Yes I have set it as a coalesce field but everytime it adds a new record

Alikutty A · ‎03-28-2017

I think your incident number is incorrect, You have added an additional zero INC00100147. I just tested and it worked for me.

Can you test it once again, First create incident with a number only, then try to update short description along with the same number.

Thanks

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nehasr1288 · ‎03-28-2017

Hi I tried again .Now its working..Thank you so much again..!!