Warning: There are no active entries in the Schedule for the 24*& schedule

Debasis Pati
Tera Guru

I have created one sla and choose the schedule as 248& schedule which is available OOB but when i saved this sla i am seeing one error message above 

DebasisPati_0-1767680745584.png

Will my sla work 24*7 or i need to fix something.

@Ankur Bawiskar any suggestions?

3 ACCEPTED SOLUTIONS

Dr Atul G- LNG
Tera Patron

Hi @Debasis Pati 

I believe the error is due to a missing entry under 24×7. Please find the attached OOTB screen screenshot. Kindly check this entry, and if it is not available, either create it or copy it from PDI or another environment instance.

 

DrAtulGLNG_0-1767683853004.png

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

View solution in original post

Ankur Bawiskar
Tera Patron

@Debasis Pati 

I think you are trying to say 24 x 7

If yes then it should have this related list data for schedule entry

see if it's there or not, if not then create it or import from other instance

AnkurBawiskar_0-1767681292987.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

Anand Kumar P
Tera Patron

Hi @Debasis Pati ,

 

As suggested please add schedule entry in related list for your schedule.

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand

View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron

Hi @Debasis Pati 

I believe the error is due to a missing entry under 24×7. Please find the attached OOTB screen screenshot. Kindly check this entry, and if it is not available, either create it or copy it from PDI or another environment instance.

 

DrAtulGLNG_0-1767683853004.png

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Ankur Bawiskar
Tera Patron

@Debasis Pati 

I think you are trying to say 24 x 7

If yes then it should have this related list data for schedule entry

see if it's there or not, if not then create it or import from other instance

AnkurBawiskar_0-1767681292987.png

 

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Anand Kumar P
Tera Patron

Hi @Debasis Pati ,

 

As suggested please add schedule entry in related list for your schedule.

 

If my response helped, please mark it as the accepted solution and give a thumbs up👍.
Thanks,
Anand