We can now assist can be configured with OOB Agent workspace for ITSM

[amit_kishore]

Hi All,

Can someone please help me how to get now assist configured with OOB Agent workspace for ITSM??

Regards,

Amit

[amit_kishore]

I have already enabled the plugin on the client instance however I am wondering how can we configure with "Agent Workspace" as OOB solution only talks about "Service Operation Workspace" 

[amit_kishore]

I have already enabled the plugin on the client instance however I am wondering how can we configure with "Agent Workspace" as OOB solution only talks about "Service Operation Workspace" 

[AbinC]

Hi @amit_kishore ,

 Learn how to enable Now Assist for ITSM and the Now Assist Panel.

Required Applications, Plugins, and Versions

• Now Assist for ITSM (version 2.0.2 or later)
• ITSM Virtual Agent Conversations (installed)

Install Now Assist for ITSM and activate the Now Assist Panel

Watch our Implement in 15 minutes video OR follow the steps below!

1. Search for Now Assist for IT Service Management (ITSM) in the licensed applications and plugins search bar. Ensure you have the latest version (look under Installed Tab).
   1. Install version 4.0.3. If up to date, skip to step 2 

1.  
2. Navigate to Now Assist Admin > Overview 
3. From the home page select Settings and go to Now Assist Panel. Turn on Now Assist Panel by selecting ‘Turn on’ 
4. To learn how to install and configure specific capabilities, please refer to the following articles:
   1. Install and configure Incident Summarization in 5 minutes (or less!)
   2. Install and configure Resolution Notes Generation in 5 minutes (or less!)
   3. Install and configure Chat Summarization in 5 minutes (or less!)
   4. Install and configure Now Assist Q&A Genius Results in 5 minutes (or less!)
   5. Install and configure Now Assist for Virtual Agent in 15 minutes
   6. Install and configure Knowledge Generation in 5 minutes (or less!)                                                                          if you found this helpful please mark it helpful and accept as a solution                                                    

[prerna_sh]

Hi @amit_kishore 

Please follow:
https://www.servicenow.com/community/itsm-articles/activate-now-assist-for-itsm-in-15-minutes/ta-p/2...
https://www.youtube.com/watch?v=RUh5mYXbDLA
https://www.youtube.com/watch?v=YEfmuHXKVEg

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If my response solves your query, please marked helpful by selecting Accept as Solution and Helpful. Let me know if anything else is required.

Thanks,

Prerna