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We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

supriya pratapa
Tera Guru

‎10-10-2024 02:37 AM - edited ‎10-10-2024 02:40 AM

supriyapratapa_0-1728553227895.png

 

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supriya pratapa
Tera Guru
In response to Najmuddin Mohd

‎10-16-2024 04:15 AM

Hi @Najmuddin Mohd 

 

Is there any root cause for this issue? As I could not find the actual reason for this to happen

0 Helpfuls

Najmuddin Mohd
Mega Sage
In response to supriya pratapa

‎10-16-2024 05:59 AM

Hi @supriya pratapa ,

No idea on what's the root cause.

If the above post helped you in changing the color, Kindly mark it as Helpful and Accept the solution.

Regards,
Najmuddin.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron

‎10-16-2024 06:03 AM

Hi @supriya pratapa 

 

You are lucky to successfully to Patch 1, else almost for everyone it is failing. Patch 1 is not a stable one and this has few issue as well. If its PDI no one can support, if client instance then log a now support case.

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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0 Helpfuls