We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal
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10-10-2024 02:37 AM - edited 10-10-2024 02:40 AM
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10-16-2024 04:15 AM
Is there any root cause for this issue? As I could not find the actual reason for this to happen
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10-16-2024 05:59 AM
Hi @supriya pratapa ,
No idea on what's the root cause.
If the above post helped you in changing the color, Kindly mark it as Helpful and Accept the solution.
Regards,
Najmuddin.
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10-16-2024 06:03 AM
You are lucky to successfully to Patch 1, else almost for everyone it is failing. Patch 1 is not a stable one and this has few issue as well. If its PDI no one can support, if client instance then log a now support case.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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