We have upgraded to Xanadu, Mandatory fields of the Service Catalog are greyed on the Portal

supriya pratapa
Tera Guru

supriyapratapa_0-1728553227895.png

 

7 REPLIES 7

Hi @Najmuddin Mohd 

 

Is there any root cause for this issue? As I could not find the actual reason for this to happen

Hi @supriya pratapa ,

No idea on what's the root cause.

If the above post helped you in changing the color, Kindly mark it as Helpful and Accept the solution.

Regards,
Najmuddin.

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @supriya pratapa 

 

You are lucky to successfully to Patch 1, else almost for everyone it is failing. Patch 1 is not a stable one and this has few issue as well. If its PDI no one can support, if client instance then log a now support case.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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