We need an option to flag users who provide answers using AI chatbots. Agree?

[Suggy]

Off late I have seen many users replying with the answers fetched from AI chatbots - here we just cant trust the answer. Few users pick the points from the bot and answer, few just do copy paste.

The trouble is - we again need to validate is the provided answer is true or not.

One such example:

Someone asked here - "How to check code quality in service now ?"

One user responded - "ServiceNow Code Analyzer - This tool is a built-in feature of ServiceNow"

But there is no such built-in feature/tool at all 😕

Likewise there are several posts.

So we need an option to flag users who provide answers using AI chatbots and block them. Agree? How can we take this up to ServiceNow?

Or

You have any other thoughts? 

[Maik Skoddow]

Hi @Suggy 

I read your post and asked ChatGPT for a good answer to it. Here it is: 😁

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Thanks for raising this concern — I think it’s definitely worth discussing.

AI tools (including chatbots like ChatGPT) can be helpful when used responsibly, but you’re absolutely right: blindly copy-pasting or posting unchecked AI-generated content can lead to wrong or misleading answers. This undermines the trust and quality of the Community, which is something we all care about.

Instead of blocking users just because they use AI tools, I’d suggest a more balanced approach:
✅ Encourage responsible use — meaning users who leverage AI should validate the suggestions themselves before posting, just like they would with any other source.
✅ Promote peer review — the Community thrives when multiple people review, comment, and refine answers.
✅ Add a flag or report option not for “AI-generated” alone, but for “misleading or incorrect answers” — no matter the source. That way, we focus on quality, not the tool behind it.

Perhaps we can bring this up to the ServiceNow Community moderators or admins and propose some guidelines or awareness campaigns around responsible answer sharing? I’d be happy to contribute to that discussion if others agree.

Curious to hear what others think!

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To be honest, I could'n write it better.

Maik