We need to auto populate categorizations, configuration item and assignment group based caller

[Srinivasu2]

Hi Team,

I have created a case and mapped the fields from case to incident by after BR.

Now we need to auto populate categorizations, configuration item and assignment group based on selection of caller on incident form once case raised by customer from CSM Portal

Could you please advise how can we auto populate categorizations, configuration item and assignment group based on selection of caller on incident form?

Thanks,

Srinivasu 

[Harish KM]

Hi @Srinivasu2 you need to provide mapping details for example how will the system know which ci,categorization and group to populate for user Tom Alter?

[Srinivasu2]

Hi @Harish KM 

Can we give conditions like as below in BR to achieve this requirement (instead of user taken account)

Thanks,

Srinivasu