We need to validate the user data in ServiceNow instance so which tool or approach needs to be taken

[UlkaApare]

Hello Experts,

We got a requirement in which we want to validate the user's data such that whether the existing users are correctly mapped with the correct Groups, Roles, Departments, Locations in a ServiceNow instance.

Currently, we are doing research and analysis (POC) for this requirement to check its feasibility, please let me know if anyone gone through such type of scenario. I will appreciate if anyone suggest any approach which will help me to proceed the feasibility check work.

Thank you in advance!

Ulka Apare

[Dr Atul G- LNG · Accepted solution]

Hi @UlkaApare 

You can use the Data Certification module, where you can create tasks for managers to validate and approve or reject if the data is not correctly mapped. Since this process requires human intervention, it should be handled this way to ensure accuracy and proper validation.

[BillMartin]

You can create workflows using flow designer. By creating a task for review and approval to verify the correctness everytime you have a CI created/updated.