WF is not getting attach to ritm

[Servicenow10]

i created a copy of one wf and kept in maintain item wf column but that wf is not getting attached to ritm.

service catalog req wf is getting attached and completes the flow ritm gets created.

show workflow link is not visible to the ritm

condition tab in wf is not visible  so i can edit (i tried using making it inactive , chcekout but tab is missing)

when i checked in configure layout its their

[Vishakha]

Hi,

Navigate to All Context & check which workflow is running.

 

Regards,

Vishakha

[Servicenow10]

the default wf is executing but for this maintain item i have specifically attached another wf then why this is happening

[Vishakha]

Hi,

Then inactive default workflow.

Open default workflow & change to check out state & set inactive.

If it helps then please mark my answer Correct and Helpful.

Vishakha

[Servicenow10]

i checked as you said and created a new ticket and below is the image

[Ankur Bawiskar · Accepted solution]

Hi,

can you check in this workflow versions table; which one is published

wf_workflow_version -> table

for a single workflow there should be only 1 with published version

Regards
Ankur