WF is not getting attach to ritm

[Servicenow10]

i created a copy of one wf and kept in maintain item wf column but that wf is not getting attached to ritm.

service catalog req wf is getting attached and completes the flow ritm gets created.

show workflow link is not visible to the ritm

condition tab in wf is not visible  so i can edit (i tried using making it inactive , chcekout but tab is missing)

when i checked in configure layout its their

[Ankur Bawiskar]

Hi,

Is this happening for admin or non-admins?

Did you publish the new workflow?

Is this for personal instance; if yes then if it is ok you can share url, credentials; change those once tested

Regards
Ankur

[Servicenow10]

dev instance and yes i do have admin role

yes tried with publish

[Ankur Bawiskar]

Sharing below links

https://hi.service-now.com/kb_view.do?sysparm_article=KB0538082

https://community.servicenow.com/community?id=community_question&sys_id=b954c369dbd8dbc01dcaf3231f96...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Anurag Tripathi]

Hi,

From what i understand, you can't check out the workflow -->This might be happening as someone else has the workflow already checked out. Check the workflow versions to confirm that.

-Anurag