WF is not getting attach to ritm

[Servicenow10]

i created a copy of one wf and kept in maintain item wf column but that wf is not getting attached to ritm.

service catalog req wf is getting attached and completes the flow ritm gets created.

show workflow link is not visible to the ritm

condition tab in wf is not visible  so i can edit (i tried using making it inactive , chcekout but tab is missing)

when i checked in configure layout its their

[Vishakha]

Do as Ankur said & check once table name sc_cat_item once.

Regards,

Vishakha

[Servicenow10]

hi @Ankur Bawiskar 

 i think its because of the BR ..... so while debugging i got one br which runs for this item so if i put when to run as after/update and item is "test item"  in ritm table and update something in that ritm then wfgets attached but if i put after insert with item is "test item" it doesn't get attached so can you please help me with this.

thanks

[Ankur Bawiskar]

Hi,

is that a custom BR? On which table this BR exists?

Can you share the script here and the condition?

Which field it updates that triggers the workflow?

Also check if the workflow properties is configured to trigger for that field update?

Share workflow properties screenshot

Regards
Ankur

[Harsh Vardhan]

what exactly that business rule is doing? 

can you add some screenshot of that business rule ?

[Servicenow10]

is that a custom BR? yes

On which table this BR exists? sc_req_item table

Can you share the script here and the condition? condition is after update and item is "item name"

Which field it updates that triggers the workflow? not sure i just made a copy of wf and kept in maintain item