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ā05-28-2020 12:59 AM
i created a copy of one wf and kept in maintain item wf column but that wf is not getting attached to ritm.
service catalog req wf is getting attached and completes the flow ritm gets created.
show workflow link is not visible to the ritm
condition tab in wf is not visible so i can edit (i tried using making it inactive , chcekout but tab is missing)
when i checked in configure layout its their
Solved! Go to Solution.
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ā05-28-2020 05:24 AM
Hi,
can you check in this workflow versions table; which one is published
wf_workflow_version -> table
for a single workflow there should be only 1 with published version
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā05-29-2020 01:24 AM
Hi,
screenshot of BR please and the condition and script as well
Was this BR recently created and what purpose it serves?
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader
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ā05-29-2020 02:01 AM
yes ankur you were right the br conditions was not allowing the wf to trigger properly
it got resolved
thanks
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ā05-29-2020 02:15 AM
Glad that it worked
Regards
Ankur
Ankur
⨠Certified Technical Architect || ⨠9x ServiceNow MVP || ⨠ServiceNow Community Leader