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WF is not getting attach to ritm

Servicenow10
Kilo Guru

i created a copy of one wf and kept in maintain item wf column but that wf is not getting attached to ritm.

service catalog req wf is getting attached and completes the flow ritm gets created.

show workflow link is not visible to the ritm

condition tab in wf is not visible  so i can edit (i tried using making it inactive , chcekout but tab is missing)

when i checked in configure layout its their

1 ACCEPTED SOLUTION

Hi,

can you check in this workflow versions table; which one is published

wf_workflow_version -> table

for a single workflow there should be only 1 with published version

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

17 REPLIES 17

Hi,

screenshot of BR please and the condition and script as well

Was this BR recently created and what purpose it serves?

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

yes ankur you were right the br conditions was not allowing the wf to trigger properly 

it got resolved 

thanks

Glad that it worked

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader