What are all technical steps while doing ebonding integration between 2 service now instances

[Priya Singh 2 2]

Hello Team I need to provide technical flow with technical steps involved (Like BR, module, Table, REST Message), in a diagram form as solution of eBonding between 2 snow instances.

I have provided steps but they are saying it's a flow diagram and we need diagram with all technical terms, how to achieve it?

Thank You in advance

Thanks

[msd93]

Hi @Priya Singh 2 2 

Ebonding integration between two ServiceNow instances involves several technical steps. Here's a summary:

1. **Identify the Requirements**: Understand the data that needs to be shared between the two instances. This could include incidents, change requests, users, etc.

2. **Design the Integration**: Decide on the integration method. ServiceNow supports several methods including REST, SOAP, and JDBC.

3. **Configure the Outbound Integration**: On the source instance, configure the outbound integration. This could involve creating a REST message, SOAP message, or JDBC data source. - For REST/SOAP: Create an Outbound REST/SOAP Message, define the endpoint URL, HTTP method, and headers. - For JDBC: Create a JDBC Data Source, define the connection URL, username, and password.

4. **Configure the Inbound Integration**: On the target instance, configure the inbound integration. This could involve creating a REST/SOAP API or a JDBC table. - For REST/SOAP: Create an Inbound REST/SOAP API, define the API path, HTTP method, and parameters. - For JDBC: Create a JDBC Table, define the table schema.

5. **Map the Data**: Map the data fields between the source and target instances. This could involve creating a transform map or a script include.

6. **Test the Integration**: Test the integration by sending data from the source instance to the target instance. Verify that the data is correctly received and processed on the target instance.

7. **Monitor and Troubleshoot**: Monitor the integration for any errors or issues. Use the system logs and error messages to troubleshoot any problems.

8. **Implement Security Measures**: Implement necessary security measures such as mutual authentication, encryption, and access control.

9. **Document the Integration**: Document the integration process, configuration, and troubleshooting steps for future reference.

10. **Maintain the Integration**: Regularly maintain the integration by checking for any changes in the source or target instances that could affect the integration.

Hope this info helps you.

[Harish Bainsla]

1. Identify the Key Components:

   • List down all the relevant technical components that are involved in the eBonding process between the two ServiceNow instances. This could include Business Rules, modules, tables, REST Messages, scripts, and any other relevant elements.

2. Define the Process Flow:

   • Outline the high-level steps involved in the eBonding process. This could include steps like data extraction, transformation, communication between instances, and data synchronization.

3. Start with a Flowchart Tool:

   • Use a flowchart or diagramming tool to create your technical flow diagram. Tools like Microsoft Visio, Lucidchart, Draw.io, or even online collaborative tools like Miro can be useful.

4. Create Shapes for Components:

   • In your chosen diagramming tool, create shapes or symbols to represent each of the identified technical components. For example:
     • Use rectangles for modules and tables.
     • Use diamonds for decision points or conditions.
     • Use arrows to represent data flow and process flow.

5. Connect the Components:

   • Use arrows or connectors to show how these components are interconnected. For example, use arrows to show how a Business Rule triggers a REST Message or how data moves from one table to another.

6. Label and Annotate:

   • Add labels and annotations to each component and connector to provide detailed information. For example, label a connector with the type of data being transmitted or annotate a module with its purpose.

7. Color and Styling:

   • Use colors and styling to differentiate between different types of components or to highlight critical paths in the flow. For instance, you might use a different color for tables compared to REST Messages.

8. Testing and Validation:

   • Review your diagram to ensure it accurately represents the technical flow and includes all the necessary components. Share it with colleagues or technical experts to validate its correctness.

9. Documentation:

   • Alongside the diagram, create a document that explains each component in detail, including its purpose, configuration settings, and any dependencies.

10. Keep It Updated:

    • As your eBonding solution evolves or changes, make sure to update the diagram and documentation accordingly to keep it current.

11. Presentation:

    • Present your technical flow diagram to your team, stakeholders, or anyone who needs to understand the eBonding process. Walk them through the diagram, explaining each step and component.

https://youtu.be/pcuP6HP8QpA?si=t2IalKuC34llmF3k