What are all the features of Instance Observer and what features come with what subscription?

kiran115
Tera Contributor

‎05-26-2023 03:27 AM

Can anyone provide all the subscription details of the ServiceNow Impact Instance Observer?

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sourav1999
Mega Guru

‎05-29-2023 11:47 PM

• Instance Observer is a feature of the ServiceNow platform that allows administrators to monitor and manage their ServiceNow instances.
• It allows administrators to view real-time performance metrics, such as CPU and memory usage, and to view the instance's transaction log.
• It also allows administrators to monitor and manage the instance's users, configure user roles, and set up alerts for when certain conditions occur.
• Instance Observer is available for all ServiceNow subscription levels, from Enterprise to Developer.

 

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Community Alums
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In response to sourav1999

‎10-09-2023 02:52 AM - edited ‎10-09-2023 04:18 AM

Hi @kiran115 

 

Impact Instance Observer (IO) is not free and believe it will comes through paid subscription. Impact Package : Subscription Details

 

Instance Observer is available for customers in Commercial and Government Community Cloud (GCC) environments. IO is not currently available in other regulated or on-premise environments.

 

Subscription details you can see using below link in details though in nutshell it's boardy categorized into 3 packages and the applicable Impact Package description applies to your purchase.

  1. Guided :
    • Entry-level offerings including the Premium digital experience, enhanced technical support, curated content, and training credit.
    • Impact Squad: Customer Success Manager
  2. Advanced:
    • Augments the Guided package with end-to-end technical support with tools like Instance Observer, developer support, advisory sessions, personalized content, and adoption tool kits and on-demand training and certifications.
    • Impact Squad Team: Customer Success Manager, Success Architect, Platform Architect, and Support Account Manager
  3. Total:
    • The complete solution with a designated expert team, personalized recommendations, preventative tools, and much more.
    • Impact Squad Team: Success Architect, Platform Architect, Success Program Manager, and Support Account Manager

Check more details check SN Docs :  Impact Packages

Complete Product Doc Link : https://docs.servicenow.com/en-US/bundle/vancouver-impact/page/product/impact/concept/io-overview.ht...

 

[NOTE]: Mark this response helpful and correct if it's answers you query, so that it helps others.

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Community Alums
Not applicable

‎10-09-2023 02:52 AM - edited ‎10-09-2023 04:19 AM

Hi @kiran115 

 

Impact Instance Observer (IO) is not free and believe it will comes through paid subscription. Impact Package : Subscription Details

 

Instance Observer is available for customers in Commercial and Government Community Cloud (GCC) environments. IO is not currently available in other regulated or on-premise environments.

 

Subscription details you can see using below link in details though in nutshell it's boardy categorized into 3 packages and the applicable Impact Package description applies to your purchase.

  1. Guided :
    • Entry-level offerings including the Premium digital experience, enhanced technical support, curated content, and training credit.
    • Impact Squad: Customer Success Manager
  2. Advanced:
    • Augments the Guided package with end-to-end technical support with tools like Instance Observer, developer support, advisory sessions, personalized content, and adoption tool kits and on-demand training and certifications.
    • Impact Squad Team: Customer Success Manager, Success Architect, Platform Architect, and Support Account Manager
  3. Total:
    • The complete solution with a designated expert team, personalized recommendations, preventative tools, and much more.
    • Impact Squad Team: Success Architect, Platform Architect, Success Program Manager, and Support Account Manager

Check more details check SN Docs :  Impact Packages

Complete Product Doc Link : https://docs.servicenow.com/en-US/bundle/vancouver-impact/page/product/impact/concept/io-overview.ht...

 

[NOTE]: Mark this response helpful and correct if this answers your query, so that it helps others.