What are the different story intake processes you have come across?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-05-2025 05:15 AM
What are the different story intake processes you have come across?
Did you allow end users/business users to create stories (via Enhancement module , using a catalog item for example)?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-05-2025 05:21 AM
Hi @Suggy
A story must be created only by a Business Analyst (BA). A Product Owner can enter a very high-level story, but it’s the BA or BPC who will later refine it.
Now, regarding intake — yes, you can use a catalog item, or it might be handled through a weekly refinement call, backlog discussion, or sprint planning meeting to review what’s in the backlog and what can move into a story or sprint.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-05-2025 05:30 AM - edited 08-05-2025 05:33 AM
Hi @Suggy ,
We have a catalog item to raise a new Enahncement. This catalog item can be used by anyone but created records reach to BA for review and furtehr requirement gathering/understanding. After it there are so many approvals and release process.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-05-2025 07:41 AM
@Nikhil Bajaj9 Is it a catalog item or record producer? I was thinking of creating a record producer pointing out to Enhancement table.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
08-05-2025 08:00 AM - edited 08-05-2025 08:01 AM
Hi @Suggy
Its a catalog item which creates RITM. If you ahve any enhancemnet table then you can use record producer. Every organization have its own process so you can follow process as per your organizaytion's requirement.
Regards,
Nikhil Bajaj
Regards,
Nikhil Bajaj
