What are the most common attachment types used in ServiceNow ?

[sandeepa2]

I would like to know the most common attachment types used for inbound and outbound email in ServiceNow

[Shishir Srivast]

I don't think, there is any common attachment type, but there is a way if you want to restrict the files by it's extension to come in service now, please find details below.

The glide.attachment.extensions property restricts the file extensions that are permissible to upload as attachments. Use this property to improve security by preventing users from uploading harmful files, such as viruses, as attachments. Additionally, this functionality can prevent the use of incompatible file types. For example, Internet Explorer does not support icons in .png format. Note that this property does not restrict files based on the actual file type, but only based on the extension.

To restrict file extensions for attachments:

1. Navigate to System Properties > Security.
2. In the Attachment limits and behavior section, locate the List of file extensions (comma-separated) that can be attached to documents via the attachment dialog. Extensions should not include the dot (.) e.g. xls,xlsx,doc,docx. Leave blank to allow all extensions. property.
3. Enter the file extensions and click Save.

   If no extensions are specified, then all extensions are allowed. However, if any extensions are specified, all unlisted extensions are restricted.

Administering Attachments - ServiceNow Wiki

[lSurya 24]

Hello Sandeep,

There is nothing like the most common type of attachment in ServiceNow. ServiceNow supports almost all types of commonly used formats like doc,psf,xml etc.

You can also control what attachments you want to allow in ServiceNow.

Administering Attachments - ServiceNow Wiki

http://wiki.servicenow.com/index.php?title=Available_System_Properties#gsc.tab=0

Hope it helps.