Hello Diane,
Comparison of UI16 and UI15 styles
Review the basic style differences between UI16 and UI15 styles in the ServiceNow platform.
Banner frame comparison
In UI16, the banner information and controls are in different places. The search box in the UI16 header opens when you select it. The help icon is available from the banner frame, instead of being accessed from the Settings menu. Because the UI16 banner is narrower, there is no control to collapse it.
Application navigator
| UI16 | UI15 |
|---|---|
 In UI16, modules that you select are not automatically marked as favorites as illustrated by the blue stars in the UI15 image. Any menu or module can be marked as a favorite, and it appears when you click the Favorites tab represented by the star. The other tab displays items you recently accessed. |  |
For more information, see UI16 application navigator. The navigation filter works the same in both UI versions, by entering text in the navigation filter to show matching applications, modules, and favorites.
Another difference in the UI16 navigator menu is that you can no longer right-click an application menu name to edit the application menu. Navigate to to add or modify modules.
The Edge in UI15 is replaced in UI16 by the Favorites tab, represented by the star. Any item you could place on the Edge can be marked as a favorite. When you switch to UI16, all bookmarks on the edge are migrated to favorites and are listed on the Favorites tab. For more information, see Add or edit favorites in UI16.
System settings
UI16 System Settings appear in a pop-up window with subtabs to make it easier to update your settings. The Split Layout setting available in UI15 was removed. For more information, see UI16 banner frame
UI16 System Settings
Basic configuration and the company logo
As the banner size and color scheme has changed significantly in UI16, there is a set of system properties for UI16 to set up your logo and branding before you switch to UI16. For more information, see Configure logo, colors, and system defaults for UI16.
The banner in which your logo appears is narrow, and your logo image is scaled based on the aspect ratio. A wider image scales better than a smaller one and is more readable, as in the following example. It is also recommended that you create a logo image with a transparent background.
Square logo | Wide logo |
User interface release notes
Enhancements and updates to the ServiceNow ® user interface (UI) in the Helsinki release.
UI16 is the most recent of the supported UI versions. These release notes apply to UI16 only. There are no enhancements to the previous UI versions, called UI15 and UI11.
Activation information
UI16 is the default user interface for new instances. For upgraded instances, you can activate the UI16 plugin (com.glide.ui.ui16) if you have the admin role.Browser requirements
See Generally supported browsers.
New in the Helsinki release
- Activity stream mentions
- Get someone's attention on a record by mentioning them with the @ character in an activity stream. By default, users receive email notifications when they are mentioned. If Connect is enabled, users can receive additional notifications.
Changed in the Helsinki release
- Clicking an avatar in an activity stream opens a popover that contains the profile information of the user. If Connect is enabled, the popover contains a shortcut to send the user a direct message.
- The help icon (
) in the banner frame opens help options in a sidebar, rather than a popover. - The system settings menu, which is available in the banner frame, contains some new and reorganized options. The Lists section is added.
- The form personalization icon is updated (
). In previous releases, the icon looks like a gear. - You can delete an item from your favorites by pointing to the item in the favorites tab of the application navigator and clicking the delete icon (-).
Please Refer :
User interface and navigation changes in Helsinki
Comparison of UI16 and UI15 styles
No changes will be added, but Service now introduced Service Portal in Helsinki.
Service Portal
Use Service Portal to create a delightful experience for your users.
Service Portal provides an alternative user experience to the standard platform UI. It is easy to configure, customize, and extend, similar to what users are used to in other consumer products.
The following podcast provides more information on Service Portal.
Why use Service Portal?
Service Portal is a simple way for you to configure an intuitive interface for your users. It interacts with the underlying ServiceNow platform, so you can access any platform components in the portal.
Service Portal was designed to be accessible for a variety of users. Less technical users can make basic configuration changes to the UI using Branding Editor and other components of Service Portal. For a more moderate level of configuration, users can edit and extend portals, pages, and widgets. More advanced users can use the development tools provided in Widget Editor to write AngularJS, SCSS, and Javascript to power a portal. Advance web designers can also create rich web applications right on the ServiceNow platform.
Refer :
http://wiki.servicenow.com/index.php?title=Case_Study_-_Employee_Self-Service_Portal#gsc.tab=0
