What can I do by "Follow on Live Feed?

[bUnAi]

Hi,

I have an question about "Live Feed".

Could you tell me what I can do by pressing "Follow on Live Feed" in the Context Menu of the Incident Form?

I couldn't understand what a "Live Feed" is in the first place, even after reading the Product Documentation.

So please let me know about it..

Regards,

bunai

[Megha Padale · Accepted solution]

Hello bunai,

Live Feed is a social IT application that provides a place to post and share content in a ServiceNow instance.

Live Feed content forms a searchable knowledge source for sharing information within an organization. Main features include the following:

• Users can post, reply to, and rate messages, including links and images.
• Administrators can set up automatic messages that are generated when specific records are updated throughout the system.
• Users can subscribe to receive email notifications when new messages are posted.
• Users who take advantage of the accessibility options in the platform can tab through a live feed to navigate.

If my answer is helpful to you, mark answer as helpful and correct.

Thanks and regards,

Megha.