what can one do when one's PDI is down?

[Liam Barksdale]

It was performing sketchily yesterday, and today, I can't even reach it. I get this error after clicking on "Start Building":

This site can’t be reached

devxxxxx.service-now.com refused to connect.

Is there any way to contact SN about this?

[Dr Atul G- LNG]

Hi @Liam Barksdale 

I have been using PDI since this morning with no issues, but yes, I saw a few posts on the community about PDI offline. 

1. There is no support available for PDI.

2. If you can wait, more, let's wait 

3. You may release this instance and take a new one but in this case, you will lose your previous data. 

From going forward, try to take regular backup of PDI, to avoid any loss of update set in future. 

[AndersBGS]

Hi @Liam Barksdale ,

As you might know, there is no support available from ServiceNow in relation to PDIs, hence you’re limited to two options:

•  wait, it should come online after some time.
•  If you get tired of waiting, release your instance and request a fresh installation. Note, all customization or/and configurations that you haven’t back up will be lost for good,

if my answer has helped with your question, please mark my answer as accepted solution and give as thumb up,

best regards

 Anders

[Gangadhar Ravi]

@Liam BarksdaleUnfortunately, support for PDI is unavailable. However, you can request a new instance if your current one is still not functioning.