End user is unable to view the drop-down fields under the list reference

[sontam lavanya]

Hi All,

I am new to ServiceNow, can you please help me on this issue.

I have a custom form record with fields 'Contract type,' 'Type of review,' and 'Country.' The 'Contract type' and 'Type of review' fields are list reference fields, while 'Country' is a reference field. When I select these fields, I can see the dropdown options. However, when I impersonate an end user, they are unable to see the dropdown for these fields, and instead, error messages are displayed. Please refer to the attached screenshot for the issue I'm facing.

Advance Thanks.

[steverogers]

It seems like the issue might be related to permissions or visibility settings for the end user role. Please verify that the reference and list fields have the correct read permissions for the impersonated user's role. You may also want to check if any client scripts or UI policies are restricting the dropdown visibility for certain users. Let me know if the issue persists after adjusting these settings.

[Gangadhar Ravi]

@sontam lavanya try to implement query_match operation ACL on that reference table and make sure to provide access to this users role. 

Please mark my answer correct and helpful if this works for you.