what ci's weren't resolved through virtual agent

[Sumisngh29]

While making a dashboard, I am using interaction table and the data is coming from reports.

I want the data on dashboard where ci were not resolved by using virtual agent. What set of filter i should use on Interaction table.

If not what table i can use to populate the data.

[Sohail Khilji]

Hi @Sumisngh29 ,

There is no OOTB field on the intraction table, how do you aquire the CI in VA ? you may need to store it in field of intraction form else it will remain in conversation which is harder to parse for dynamic intractions...

[Sumisngh29]

Is there any way that we can fetch the data.. Using indicator or something else

[Sohail Khilji]

i dont think so, as said its hard to parse the CI from a dynamic intractions. You will have to setup a process and see how you can capture CI value in a intraction and store in of a field for reporting. I hope this helps...