What could cause "ServiceException: Operation Failed"?

[peterraeves]

I'm having the below exception, what might be the cause?

We have an itil user, that is allowed to update his own records. He is allowed to update the state through webservices (!gs.isInteractive()), and it works when using the REST API Explorer. When he does it on his own, he does not get any ACL errors, and everything went seemingly fine, but the record is not updated and in the ServiceNow logs, we get the following error:

Operation Failed: com.glide.rest.domain.ServiceException: Operation Failed: com.glide.rest.util.GlideRecordValidator.checkForErrorOrThrowDefaultError(GlideRecordValidator.java:38)<br/>com.glide.rest.util.GlideRecordHandler.updateRecord(GlideRecordHandler.java:152)<br/>com.glide.rest.service.table.TableAPIService.modify(TableAPIService.java:221)<br/>com.glide.rest.service.table.TableAPIService.replace(TableAPIService.java:199)<br/>com.glide.rest.service.table.TableAPIV2Service.replace(TableAPIV2Service.java:96)<br/>sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)<br/>sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)<br/>sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)<br/>java.lang.reflect.Method.invoke(Method.java:597)<br/>com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:41)<br/>com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:217)<br/>com.glide.processors.AProcessor.runProcessor(AProcessor.java:409)<br/>com.glide.processors.AProcessor.processTransaction(AProcessor.java:183)<br/>com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:165)<br/>com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:32)<br/>com.glide.sys.ServletTransaction.run(ServletTransaction.java:34)<br/>java.util.concurrent.ThreadPoolExecutor$Worker.runTask(ThreadPoolExecutor.java:895)<br/>java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:918)<br/>java.lang.Thread.run(Thread.java:682)<br/>

FYI: This works completely fine when we give him admin rights

[snowenthusiast]

Have you tried giving that user SOAP and/or REST roles and try again?

[sergiu_panaite]

Hi Peter,

The error suggests the update operation on GlideRecord failed.

If this is reproducible on demand it might be better to open an incident with ServiceNow support team.

Regards,

[jbg]

I had the same issue, my issue was that I was trying to insert a record and my user didn't have a role.

[Shivanand F Mad]

I am also facing the same issue. It works fine only after giving the "admin" role. I have tried giving web service roles, it didnt work.