what does email.from_sys_id do?

[kannann_]

Hi All,

Does anyone know what does the email.from_sys_id do? I know that it returns the sys id of the sender. But how does it manages to pick up the sys_id? Is it by searching the user record with the sender email id?

[Uncle Rob]

yes, but only if it finds a match to the email.   I believe if no match is found it uses the sys_id for guest.

[kannann_]

what if there are 2 accounts with the same email id? Which account will it pick?

[jose_valle]

Hi Kannan,

I believe in this case, it just uses the first one it finds but it prefers a active one over an inactive one.

Hope this helps.

-Jose

[pouyan]

What if there are multiple e-mails tied to the same user? (i.e. user has 2 e-mails in their notification devices and want to approve from either one of those e-mails)