What is eBonding in ServiceNow?

kishorchika · ‎09-30-2025

Dr Atul G- LNG · ‎09-30-2025

https://www.servicenow.com/community/developer-articles/ebonding-servicenow/ta-p/2312922

https://www.oneio.cloud/blog/ebonding-how-it-works-and-alternatives

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pranita-24 · ‎09-30-2025

Hi,

eBonding in ServiceNow is a bi-directional integration between two systems (often two ITSM tools). It keeps records like incidents, changes, or requests in sync across both platforms.

For example, when an incident is created in ServiceNow, it automatically creates or updates the same incident in the partner system (like another ServiceNow instance or Remedy), and updates flow back and forth so both stay aligned.

Bhuvan · ‎09-30-2025

@kishorchika

eBonding is bi-directional integration between two systems for data synchronization. Integration could be between two ServiceNow instances [source and target] or integration between ServiceNow and third-party system.

Refer below links for more information

https://www.servicenow.com/community/developer-articles/ebonding-servicenow/ta-p/2312922

https://www.servicenow.com/community/developer-forum/ebonding-between-two-servicenow-instances-a-com...

As per community guidelines, you can accept more than one answer as accepted solution. If my response helped to answer your query, please mark it helpful & accept the solution.

Thanks,

Bhuvan

Ravi Gaurav · ‎09-30-2025

Hi @kishorchika

You can refer to the below video it will help you to understand
https://youtu.be/pcuP6HP8QpA?si=11rHw4uFL5moC5uR

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