What is EmailClassifier

[felladin]

Hello,

This is mostly out of curiosity and because I can't find any information.
What is the EmailClassifier in Inbound Email Action scripts? It's callable using classifier, but I'd like to know what it does.

An example of use case would be great, of course.

With regards
Anton Vettefyr

[ScienceSoft · Accepted solution]

Hi, felladin

There are 3 of them:new, forward and reply

New: for example if you recieving email from the user first time(ex. gmail). Create Incident Inbound Action would create incident record according to information from email.

Reply: The same as new, but with 'RE:' prefix in email subject. All actions for 'New' emails would be skipped and reply email action will update exsisting record according to reply email info.

Forward: It checks FW mark, if there is no FW, then classifies it as reply.

Please refer to additional information:

 https://docs.servicenow.com/bundle/jakarta-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html

[felladin]

Thank you!
That was more basic than I thought, but it makes sense.