What is ${mailto:mailto.approval} ?

RFJ1
Tera Contributor

What is ${mailto:mailto.approval} ? Is this OOTB? How can I use this as mailto.confirmed or mailto.defered in the email template? Where can I change this?

 

Thanks.

1 ACCEPTED SOLUTION

Allen Andreas
Administrator
Administrator

Hi,

As mentioned above, it's an email template being called that contains preset formatting that can be used in an email. It prints out a link that the user would see in their email and once clicked...does 'x' (all of which can be specified in the template). Feel free to check it out as directed and you'll get an idea.

If you want custom functionality per your own requires, you can create another record of similar type and then call it in the same manner. So name your template mailto.confirmed and then once that's established, you can call it via {$mailto:mailto.confirmed}

Set the subject and message accordingly for what you want it to say on the user's end when they click this link in their email upon receipt.

Then, you can create an inbound action within your instance to receive messages with the subject line containing "x" and process that way, etc.

Please mark reply as Helpful/Correct, if applicable. Thanks!


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16 REPLIES 16

You are updating existing notification or created new one.

If created new one then disable the existing notification.

existing notification

Please share your notification configuration and how are you using the newly created email templates?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

I have created mailto templates and added them in another template which is used to send notification for change req( approval req mail) so that I can approve or reject from mail. When I used preview notification, I was able to see all the changes there but in the actual mail no changes were seen

Can you share screenshots?

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader