What is my approval request not getting approved?

[e_wilber]

I have a catalog item that triggers an approval (below). The approval does get triggered but and if I do approve one of the requests, it just sits in the same waiting for approval status. It shows 1 approved and 2 are still Requested but the workflow execution is still showing it's waiting.

What's wrong?

[Prinssi]

Hi @e_wilber ,

While looking at the flow execution record, have you refreshed the record? The execution record may be showing that it is still in a waiting state if you had the record open when you went to approve the record, as it does not automatically refresh.

[Rafael Batistot]

Hi @e_wilber 

Likely causes:

1. User(s) not in the group. Make sure that the user who approved is truly part of the Security Operations group — check sys_user_grmember.
2. Mismatch with "Approvers" logic. Even though "Anyone approves" is selected, if the group membership isn't set up right, the system may wait for more than one.

[AndersBGS]

Hi @e_wilber ,

 have you seen on the record in scope if approval is triggered to the group members or not?