What is Outbound Configurations available in Slack spoke ?

[Mahesh23]

Hello All,

Can someone help me with examples or documents on how to use Outbound Configurations available in Slack spoke ?

[jaheerhattiwale]

@Mahesh23 Please check the below ServiceNow documentation link which explains everything in detail.

https://docs.servicenow.com/bundle/quebec-servicenow-platform/page/administer/integrationhub/concept...

Please mark as correct answer if this solves your issue.

[Mahesh23]

Thanks for your response. I need examples on setting up these configurations

[jaheerhattiwale]

@Mahesh23 Outbound Configurations specify events in ServiceNow instance for which actions must be performed on your Slack application.

For example:

When a new incident is created in ServiceNow we can send a message on on slack with "Approve" or "Reject" buttons. Instead of generating approval in ServiceNow we can send the approval to slack channel.

Please check above image in which outbound configuration fields are populated

Table added is incident.

Added the fields to be sent in the message.

Buttons visible on message are Approve( primary means it is visible as green button), Reject (danger means it is visible as red button)

A unique id also added

Please mark as correct answer if this solves your issue.

[Mahesh23]

Thank you. apart from buttons is it possible to create text fields ? so that the text entered in the field can be added to Additional comments in ServiceNow