What is the best approach for change eBonding.

SantanuKumar Sa
Tera Contributor

‎12-20-2023 11:03 AM

How two servicenow instance should be integrated for change management? Should it be done in CTASK level or change request level?

0 Helpfuls
  • 1,070 Views
2 REPLIES 2

AshishKM
Kilo Patron

‎12-20-2023 12:41 PM

Hi @SantanuKumar Sa,

We should go with CHG level because CTASK has CHG reference.

 

-Thanks,

Ashish 

 

0 Helpfuls

hardyrawat
Tera Contributor

‎03-24-2026 05:15 AM

Hi @SantanuKumar Sa @AshishKM  Can you tell us how would you meet the following challenges in integration ebonding of change management between wo instances:-

State transition blocked by Change Model

Reference data mismatch

Different change lifecycle Flows in different instances

Approvals are not synced

Integration loop risk

Can someone reply me ASAP ?