What is the difference between Configuration item and Catalog Item? How these two are mapped in Service now?

[ravinama]

What is the difference (s) between Configuration item and Catalog item? How these two are mapped in Service now?

[Reddy17]

Hello Ravi,

Please find the answers for your queries below

Configuration Item (CI):

Build and maintain the logical service configurations of the infrastructure and application domains that support a service. These logical service configurations are mapped with the physical configuration / inventory data of the supporting infrastructure and application elements in the respective domains.

Example:

computers, printers, network gear, uninterruptible power supplies (UPS)..Etc.

The configurations are stored in a configuration management database (CMDB) which consists of entities, called Configuration Items (CI), that are part of your environment. A CI may be:

• A physical entity, such as a computer or router
• A logical entity, such as an instance of a database
• Conceptual, such as a Requisition Service

For more details available on below URL: http://wiki.servicenow.com/index.php?title=ITIL_Configuration_Management#gsc.tab=0

Catalog Item: Catalog items are goods or services that are available to order from a service catalog. Administrators and catalog administrators can define catalog items, with details such as formatted descriptions, photos, and prices.

For more details available on below URL: http://wiki.servicenow.com/index.php?title=Defining_Catalog_Items#gsc.tab=0

Mapping in between Configuration Item & Catalog Item: It is based on the user criteria in general we are mapped in service catalog Management.

Applying User Criteria to Items

You can apply user criteria to an item, defining which users can and cannot access that item. You can apply user criteria to all types of catalog item, including order guides, content items, and record producers.

Note: The user criteria restriction applies only within Service Catalog for the specific item it is applied for. However, the user criteria restriction is not applied outside the Service Catalog where the user has access to the item via the table.

In an item record, navigate to the Available For or Not Available For related lists. Click Edit to add an existing user criteria record, or click New to create a new one.

Save the record to associate the user criteria record with the item.

Note: The Not Available For settings override Available For settings. A user on the Not Available For list for an item cannot access that item, even if that user is also on the Available For list for that item.

If you have any info. please let me know.

Thanks,

Surya Kattela.

[epam]

Hi, Ravikumar

Configurational Item is something you want to monitor, manage, measure, track. CI is part of CMDB.

Service Catalog Item is a pre-defined, bundled goods or services from your IT organization or other departments.