Hi @snowymypet
For both topics I have created individual pages:
Task Intelligence
Task Intelligence for Customer Service offers several AI capabilities such as language detection, multi-lingual case categorization, Sentiment Analysis, and Document Intelligence. These capabilities automate several routine tasks across the case lifecycle and enable agents to focus on complex case resolution.
Predictive Intelligence
Predictive Intelligence uses machine learning to continuously analyze operational data, identifying patterns and similarities. It then uses these to make predictions and recommendations. Think of it as the ultimate virtual assistant, integrating seamlessly with ServiceNow workflows to eliminate time-wasting manual work and deliver the information employees need to work faster and smarter. Using Predictive Intelligence provides measurable business benefits
- Reduce the number of interactions required to resolve tasks
- Reduce the error rates of categorizing and assigning work
- Provide a better user experience with reduced reassignment and faster MTTR
- Support better customer and agent experiences
Maik
