What is the need of OOB "Walk-up Appointment Booking" record producer in walk-up experience.

Kishor O
Tera Sage

After installing the walk-up experience plugin we can see oob record producer ''Walk-up Appointment Booking" for the wu_appointment table, What is the use of this?

 

KishorO_0-1694328507244.png

 

*We are creating a unique record producer for each walk-up location. 

*Can anyone explain the need for an OOB record producer? In that portal, end users are confused between an OOB record producer and another custom record producer for table wu_appointment. 

 

KishorO_1-1694328648154.png

*Marked in red is oob record producer 

*Marked in yellow is custom record producer for table wu_appointment.

4 REPLIES 4

Vishal Birajdar
Giga Sage

Hello @Kishor O ,

 

It's because appointments are specific to each location.

By creating the unique record producer with appropriate variable sets, you can capture all your walk-up appointment records for each location.

 

Please check the documentation for more information.

https://docs.servicenow.com/bundle/vancouver-it-service-management/page/product/walk-up-experience/t...

 

 

 

 

Vishal Birajdar
ServiceNow Developer

I know one thing, and that is that I know nothing.
- Socrates

@Vishal Birajdar  Yes I agree with you appointments are specific to each location.

My doubt here is what is the intention to have OOB "walk-up appointment booking" record producer 

as it is not editable and showing in the esc portal, it is confusing.

KishorO_0-1694331130290.png

 

Sohail Khilji
Kilo Patron
Kilo Patron

@Kishor O ,

 

The OOTB record procuder come as a part of plugin - walkup experience.

 

You can limit the visiblity of the OOTB record producer but creating a user critera or setting roles on who can see it. Based on user location you can set the visiblity rather showing all in portal.

 

 


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@Sohail Khilji Why can't we hide all custom record producers from portal and show only OOB "walk-up appointment booking" record producer?