What is the need of OOB "Walk-up Appointment Booking" record producer in walk-up experience.
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09-09-2023 11:52 PM
After installing the walk-up experience plugin we can see oob record producer ''Walk-up Appointment Booking" for the wu_appointment table, What is the use of this?
*We are creating a unique record producer for each walk-up location.
*Can anyone explain the need for an OOB record producer? In that portal, end users are confused between an OOB record producer and another custom record producer for table wu_appointment.
*Marked in red is oob record producer
*Marked in yellow is custom record producer for table wu_appointment.
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09-10-2023 12:24 AM
Hello @Kishor O ,
It's because appointments are specific to each location.
By creating the unique record producer with appropriate variable sets, you can capture all your walk-up appointment records for each location.
Please check the documentation for more information.
ServiceNow Developer
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09-10-2023 12:30 AM - edited 09-10-2023 12:32 AM
@Vishal Birajdar Yes I agree with you appointments are specific to each location.
My doubt here is what is the intention to have OOB "walk-up appointment booking" record producer
as it is not editable and showing in the esc portal, it is confusing.
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09-10-2023 12:30 AM
The OOTB record procuder come as a part of plugin - walkup experience.
You can limit the visiblity of the OOTB record producer but creating a user critera or setting roles on who can see it. Based on user location you can set the visiblity rather showing all in portal.
☑️ Please mark responses as HELPFUL or ACCEPT SOLUTION to assist future users in finding the right solution....
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09-10-2023 12:44 AM
@Sohail Khilji Why can't we hide all custom record producers from portal and show only OOB "walk-up appointment booking" record producer?