what is the plugin required to install ESRI Arcgis in service now.

[Sai Ashish]

Is there any other procedure to integrate service now with ESRI Arcgis.

I have to track the incidents based on the location using Arcgis.

[Anurag Tripathi]

This page explains it best -> Using ArcGIS Online with ServiceNow - Stave Apps

This is available on Servicenow App Store -> ServiceNow Store

[Christopher_Key]

If you don't want to use Stave as a middle-man, ESRI also has their own integration in the works that you can request to have configured on your instance. We just completed our integration and it has been a blast thus far. 

[Mark C_]

Hi Christopher, 

Can you share your use case and what was done so far?

Thanks

[Christopher_Key]

Our use case was pretty specific. We have a significant amount of external sites where we have IDF closets. The application coordinates with the FSM module to take live versions of our ArcGIS maps with all associated polygons and points and allows us to overlay the task map on top of it to be able to not only provide a visual map of all our tasks at a glance, but can allow our users to click on specific assets within the map to navigate to related task records associated with the location or object. 

We have an independent ArcGIS team that creates our maps both at large and for each building, so the application allows for us to do 2D and 3D walkthroughs of each site and its associated networking/security equipment. Additional benefits are being pursued at this time.