What is the replacement for Maintenance Plan Schedules?

[Joshua Comeau]

Facility Request and Maintenance Plans (MP Schedules) are becoming out of support with servicenow support 

I am wondering what can be used in servicenow as a replacement of this?

Would a catalog/workflow work or would it require a lot of scheduled task jobs to be run?

[Fabian Kunzke]

Hey,

Facility Requests will be moved to the Workplace Service Delivery Application from ServiceNow. For Mainenance Plans the planned maintenance plugin (separate subscription) can be used. However, you are still able to use both, but without ServiceNow supporting it.

Alternatively (if all there is to it for you is scheduling tasks & working on request), task can be generated on the basis of a schedule and request can be handled in the oob request fulfillment (although you may encounter certain things not to be working that well in both cases).

Hope this helps,

Regards

Fabian

[Joshua Comeau]

They no longer want to use facility request at all

with that being said the only other replacement that has the functionality would be the utilize scheduled jobs?

non-admin users can use maintenance plans but in terms of editing or enhancing scheduled jobs that would require a certain level of access correct?

[Fabian Kunzke]

Hey,

Within workplace service delivery the facility request is "moved" to the case management.

Scheduled jobs/scheduled templates can be used instead of the maintenance planning. Which isn't a perfect solution. However, the user doesn't need admin rights, rather only the "template_scheduler" role to have access to the functionality.

[Joshua Comeau]

thank you for the heads up on the roles required that helps alot,

so in terms of an alternate path for Maintenance plan schedules,

is essentially that (scheduled jobs?)

I was thinking of creating a catalog/workflow that will mock as best as possible the facility request and facility request task form and then just use scheduled job tasks to mock the maintenance plans,

unless theirs another approach (not involving workspace)?