What is the ScriptingGeneratorFactory?

[e_wilber]

Long story short, I am learning Recommended Actions and trying to build one but I am stuck at the step where you use a generator to use a script.

How do you create a script include for this? It's not a standard script include because an OOB example is

All the documentation says is "You must create an implementation of the scriptinggeneratorfactory template to use a script include on https://docs.servicenow.com/bundle/washingtondc-customer-service-management/page/product/customer-se... and there are no examples. Has anyone set one of these up before know how to create a proper SI for this?

[Ramneet Arora]

Hi,

Did you ever find a solution / Scripting Template Factory template ?

I'm working on creating a resource generator from a script as well.

Thanks & Regards,

Ramneet Arora

[alan_gross]

I'm struggling with the same issue.

I have raised a question to ServiceNow Support and they redirected me to Professional Services because they consider it a customization. (while I consider it rather a very badly documented feature).

Did you succeed with this?

[Ramneet Arora]

Hi Alan,

I'm still looking for more info on this topic as well.

Thanks & Regards,

Ramneet Arora

[Mike-Thompson]

I just got this working for myself.. i will put together a quick write up on how to do it in the next day..Quick version is I had to run script debugger to find out why it wasnt working (turns out on top of creating the script and resource generator, there is an Extension Instance table (sys_extension_instance) that you need to link your script include to sn_nb_action.ScriptingGeneratorFactory. i have attached a screenshot to see that part and will update in here with the details either tomorrow or by friday with step by step for a scripted resource generator.