what is the use of contracts and entitlements in Accounts table in CSM

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Srinivasu2
Tera Contributor

‎04-04-2024 08:58 AM

Hi Community,

 

what is the use of contracts and entitlements in Accounts table in CSM ?

 

 

Thanks,

Srinivasu 

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-04-2024 09:04 AM

Hi @Srinivasu2 

 

My video will clear your questions on CSM. In this video all the terms has been discussed.

 

Contract: It is a agreement between2 companies / customer ( B2B /B2C) that this much we provide service, this will cost per case and much more.

 

Entitlement: Who is eligible for which service. Best example, in a company a fresher insurance is 3L, but a manager insurance is 7 Lacs, direction is 15 lacs, these designation help in entitlement. 

This video will surly help you. 

 

https://youtu.be/myRdIt2v2h4

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Batch 7 || Day 41 || CSM - Customer Service Management ||Techno Functional Training || San Diego
Batch 7 || Day 41 || CSM - Customer Service Management ||Techno Functional Training || San Diego
youtu.be/myRdIt2v2h4
Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or ...
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Go to solution
Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-04-2024 09:04 AM

Hi @Srinivasu2 

 

My video will clear your questions on CSM. In this video all the terms has been discussed.

 

Contract: It is a agreement between2 companies / customer ( B2B /B2C) that this much we provide service, this will cost per case and much more.

 

Entitlement: Who is eligible for which service. Best example, in a company a fresher insurance is 3L, but a manager insurance is 7 Lacs, direction is 15 lacs, these designation help in entitlement. 

This video will surly help you. 

 

https://youtu.be/myRdIt2v2h4

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
Batch 7 || Day 41 || CSM - Customer Service Management ||Techno Functional Training || San Diego
Batch 7 || Day 41 || CSM - Customer Service Management ||Techno Functional Training || San Diego
youtu.be/myRdIt2v2h4
Disclaimer: These videos are from my training batch. These videos did not promote any ServiceNow Sales pitch or marketing. These videos are only for knowledge purposes & basic on my experience & Knowledge. LinkedIn:https://www.linkedin.com/in/atulgroverservicenowconsultant Redistribution or ...