What is use of Order field in Incident, Problem and Change field?

The Matrix
Tera Contributor

‎10-15-2024 01:52 AM

Hi All,

I can see there is a OOTB Order field in table like Incident, Problem and Change table. What is Significance or Use of order field in Incident, Problem and Change field? and how it is populated? 

TheMatrix_0-1728982323717.png

 

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Omkar Mone
Mega Sage

‎10-15-2024 02:21 AM

It is a field which is on Task table and available on all the tables that extend Task. So you can see it there. It is to control the sequence in which the tasks should be executed. Some business cases might need a sequential execution of change tasks as there might be some dependency or order for the change.

Hemanth M1
Giga Sage
Giga Sage

‎10-15-2024 02:22 AM

Hi @The Matrix ,

 

Its a field on the task table, we can use if sequencing is required by setting Oder field during record creation.

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Kieran Anson
Kilo Patron

‎10-15-2024 02:22 AM

Hi,

The order field is inherited from task. There aren't any implicit process uses for the field, however users do have the option to utilise it. 

 

An example is on incident tasks. A user may set the order in which incident tasks are to be fulfilled. This may differ to the assigned number of the incident task