What kind of access i need to give to a custom role so that he can view incident

Ankit Kumar6 · ‎06-23-2023

Hi Team,

I have created a custom role called ServiceDesk so my question is which type of ACL I need to create so that the user having the ServiceDesk role can see and edit Incident.

Thanks,

Ankit

Peter Bodelier · ‎06-23-2023

Best is to not create custom ACL's for this, but to add roles sn_incident_read and sn_incident_write roles in your custom role.

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Riya Verma · ‎06-23-2023

@Ankit Kumar6 , Can you please check if admin override id checked, if yes then uncheck it and then check with usser who has specifically that role.

Because if admin override is tick then admin can see the list.

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Regards,
Riya Verma