What Role/Access is needed to add menu Items for the Service Portal?

[Moedeb]

We are using Kingston and can't figure out what role our portal administrator needs to add menus at the top of the portal page?

How do you get the 'New' option as shown in the screenshot?

[SanjivMeher]

sp_admin should allow them to add header menus to Service portal

[Moedeb]

They already have that and still don't have access to add menu items - thought that would be plenty as well.

[SanjivMeher · Accepted solution]

I just gave a user sp_admin role. he was then able to add menu items.

Can you try giving sp_admin role to a new local user and impersonate to that account and see if he is able to add new menu items. Also check if there are any acl, which could be restricting it

[Brandon R]

I'm experiencing the exact same when trying to add/edit Menu items for SP Header. I have the sp_admin role but still restricted from administering the menu items.