What Role/Access is needed to add menu Items for the Service Portal?

Moedeb · ‎08-26-2018

We are using Kingston and can't figure out what role our portal administrator needs to add menus at the top of the portal page?

How do you get the 'New' option as shown in the screenshot?

SanjivMeher · ‎08-26-2018

I just gave a user sp_admin role. he was then able to add menu items.

Can you try giving sp_admin role to a new local user and impersonate to that account and see if he is able to add new menu items. Also check if there are any acl, which could be restricting it

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Moedeb · ‎02-26-2019

I believe the issue I had was fixed by looking at the ACL, however it was a technical resource that did this for me, so unfortunately I'm not sure what exactly needs to be looked at sorry.