What role allows to view On-Call Calendars?

Developer28
Tera Expert

‎03-02-2023 05:45 AM

There are some users who are not able to view it and I am having trouble figuring out the role is needed, because I am not sure exactly where that calendar resides or what it is exactly. It almost looks like a report, but I don't believe it is.

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Community Alums
Not applicable

‎03-02-2023 06:06 AM

Hi @Developer28 ,

 

Role required: itil, rota_manager, or rota_admin

 

  1. Navigate to All > On-Call Scheduling > On-Call Schedules.
    Note: For a group with overlapping shifts, shift cards are displayed based on the escalation setting.
    The following tabs appear:
    • Pinned On-Call Schedules: Displays a personalized list of who is on-call for the groups you are most interested in. Pin groups here for fast access.
    • My On-Call Schedules: Displays only the On-Call schedules that you manage or are a member of.
    • All On-Call Schedules: Displays the list of all groups that have active On-Call schedules. You can also find who is on-call for groups that you have not pinned.

    Use the filter to display On-call schedules by group, schedule, or username.

  2. (Optional) To pin a shift card, point to the card on the All On-Call Schedules tab and click the Pin icon (
     

     

    ) icon. To unpin a card, click the Pin icon in the Pinned On-Call Schedules tab.
    Note: When you pin a shift card of a group with overlapping shifts, all other shift cards of that group are also pinned.
  3. To view details of a shift, click the shift card.
    Note: Each shift card displays only the first two rosters.
    If you are a shift manager or roster member, the schedule opens. For more information, see Updating an On-Call schedule. In all other cases, you are redirected to the calendar view. For more information on on-call scheduling calendars, see Manage shifts from the Calendar view.
  4. (Optional) To view roster and escalation details, click Roster and escalation details on the shift card.
    A dialog box displays the following tabs:
    • Roster: Displays a list of all rosters and contact number, email address, group, and the shift for the active On-Call member.
    • Escalation Path: Displays the escalation path defined for the shift.
    Note: By default, the details of the on-call member of the primary roster are displayed. Click Send a direct message to send a direct message to the on-call member. Alternatively, call the member if the Notify WebRTC is configured. For more information on real-time messaging, see Connect. For information on Notify WebRTC, see Forward to notify client workflow activity. For information on the Specify a valid Notify Number with voice capability property that enables the Notify WebRTC for on-call, see System properties for On-Call Scheduling.
  5. (Optional) To view gaps and conflicts in a shift, click the info badge on the shift card.
    • This is applicable only for group managers, shift managers, and delegated shift managers.
    • This information is displayed based on the setting of the com.snc.on_call_rotation.landing_page.show_pending_actions property. For more information, see System properties for On-Call Scheduling.
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Developer28
Tera Expert
In response to Community Alums

‎03-02-2023 06:24 AM

I have tried itil, rota_manager, and rota_admin and I am still receiving an error "Security constraints prevent viewing this page" with any of those roles.

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Community Alums
Not applicable
In response to Developer28

‎03-02-2023 06:30 AM

Can you share a Screenshot, what you see

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