Ok all you guru's of this module in ServiceNow. I am a developer/ BA working to understand the On Call world and how to keep it simple. I have a UI Page that is in use today. The business wants a better way of updating the on-call schedules (move away from a custom table) and use the On Call Schedule module OOB as much as possible. Here is the kicker.
1. Setting up the Template (one template for all groups to use as a 24/7 choice only)
2. User preferences to by default have only 8-5 monday through Friday and pre set email and team as contact.
3. Calendar view with all groups available with contact information listed. Is this even possible?
Karen Krabbenhoft
