What's the backup process before Upgrade?

Christian46 · ‎10-03-2019

- Do I have to request it?

- Is it done automatically?

- When it's created? i.e. just before the upgrade

- How I request a rollback in case something goes wrong?

shohebshaikh · ‎10-04-2019

Hi Christian,

Rollbacks and backups

When you plan an upgrade, remember that ServiceNow does not provide a universal rollback option. Rollbacks are available for upgrades (for example, Madrid patch-to-patch and Madrid patch-to-hotfix). The rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. To request a rollback, contact ServiceNow Customer Support.

Avoid restoring a production instance from backup, when possible, due to downtime and data loss. When a problem cannot be solved using other methods, restoring a production instance from backup is a final option. ServiceNow can restore an instance to any point in time, regardless of when a backup is completed. ServiceNow provides customer support 24 hours a day, 7 days a week for assistance with critical post-upgrade issues.

Note:ServiceNow does not perform on-demand backups. Instances are automatically backed up daily during non-peak business hours on schedules defined by ServiceNow. The timing of existing backup schedules is not adjusted.

For more info: https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/upgrades/reference/upgrad...

Regards,

Shoheb Shaikh

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Goran WitchDoc · ‎10-04-2019

Hi Christian,

What I know there isn't any specific backup taken just before an upgrade. Reagulary the backup is taken once a day. There is probably exceptions from that but that is what I know the normal procedure. For Rollback, it should be requested through HI.

//Göran
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shohebshaikh · ‎10-04-2019

Hi Christian,

Rollbacks and backups

When you plan an upgrade, remember that ServiceNow does not provide a universal rollback option. Rollbacks are available for upgrades (for example, Madrid patch-to-patch and Madrid patch-to-hotfix). The rollback window is 10 days by default. You can customize this window by modifying the glide.rollback.expiration_days property. To request a rollback, contact ServiceNow Customer Support.

Avoid restoring a production instance from backup, when possible, due to downtime and data loss. When a problem cannot be solved using other methods, restoring a production instance from backup is a final option. ServiceNow can restore an instance to any point in time, regardless of when a backup is completed. ServiceNow provides customer support 24 hours a day, 7 days a week for assistance with critical post-upgrade issues.

Note:ServiceNow does not perform on-demand backups. Instances are automatically backed up daily during non-peak business hours on schedules defined by ServiceNow. The timing of existing backup schedules is not adjusted.

For more info: https://docs.servicenow.com/bundle/madrid-release-notes/page/release-notes/upgrades/reference/upgrad...

Regards,

Shoheb Shaikh

Dipu Joy · ‎05-21-2020

Please find the answers to your questions in the below KB

8. Can we take an ad-hoc backup prior to the upgrade?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0678054#q8

9. Which are my options to recover my data in case of Data corruption after an upgrade?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0678054#q9

14. Can I roll back an upgrade?

https://hi.service-now.com/kb_view.do?sysparm_article=KB0678054#q14