WhatsApp Integration

[Dubz]

Hi,

Bit of a general question, i'm just wondering if anyone has done or is aware of a WhatsApp integration for Service Now? We use WhatsApp groups to provide Incident updates to our high priority customers and it would be pretty cool to be able to get the data onto an Incident or Problem ticket or even generate and update the conversation from within Service Now.

Any input welcome.

Cheers

Dave

[josh_nerius · Accepted solution]

Hi Dave,

The challenge with WhatsApp integrations is that WhatsApp does not provide an API for developers. This has historically made any attempts at building an integration difficult or impossible. There are several unofficial projects out there such as GitHub - tgalal/yowsup: The python WhatsApp library and GitHub - mgp25/Chat-API: The php WhatsApp library, but these are not guaranteed to continue working - WhatsApp could make a change that irreparably breaks any integrations using these libraries.

For more info, see WhatsApp cofounder: Sorry developers, no API for you.

Edit: I should mention that since Facebook acquired WhatsApp, there has been talk of additional functionality for businesses. It's unclear whether or not this will open up possibilities for integrations, but it's worth keeping an eye on things since they may change.

[Dubz]

Hi Josh,

Belated thanks for this response, it is much appreciated.

Cheers

Dave

[anil6]

Hi Dave,

am facing same problem but I've Mobile app API . Could you help me its possible or not ?  

[alberto30]

Sorry to bother you josh as a newbie,

I am looking to integrate a modified version of WhatsApp like this https://gbapps.net/yowhatsapp-apk-download/ and I would like to know does this integration feature also work for this application?

Thanks.