When a company Cl is selected, the assignment group of the incident/problem/change should go to the

[rajachodisetti]

When a company Cl is selected, the assignment group of the incident/problem/change should go to the support group or that CI. If Incident is created though self-service, or support group isn't listed on the CI, incident will go to general tech team of the caller

[Mohith Devatte]

Hello @rajachodisetti ,

You can write an on change client script on CI field on incident form to achieve this ?

have you started the logic, if yes where are stuck ?

[rajachodisetti]

not yet started the logic
i need some guidance

[Harish KM]

hello there are many ways to do this, you need to decide which best fits for the requirement

1. Assignment Rules

2. Business Rule

3. Client scripts

[rajachodisetti]

 I need in client scripts