When a problem ticket is created from a related list available in incident management

lakshyapanchal
Tera Contributor

‎04-22-2024 08:26 AM

When a problem ticket is created from a related list available in incident management, then the following fields will be auto-populated in the problem record Category, Sub Category, Summary, Description, and Priority. (Hint: If any of the fields are not available in the incident form or problem form, then first create the same and then implement the requirement)

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SamarthAmera
Tera Contributor

‎04-22-2024 11:16 PM

do try it by yourself

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎04-23-2024 03:46 AM

Hi @lakshyapanchal 

 

You can try the BR or check in properties. 

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