When Assignment group changes on incident form, i want to make additional comments mandatory.

[swathigangadhar]

When Assignment group changes on incident form, i want to make additional comments mandatory, But in UI policy there is no option when assignment group changes. So how can i achive this?

[lSurya 24 · Accepted solution]

Hello Swathi,

You can write Onchange client script on assignment group,

So when it changes,

g_form.setMandatory('comments field name', true);

Hope this helps

[Chuck Tomasi]

Without the changes option in a UI policy, you'll have to go with an onChange client script. Something like this (note this is untested and meant as an example). Place this on the Assignment group field.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

  if (newValue === '') {

      return;

  }

  g_form.setMandatory('comments', true);

}